We are trying every effort to make our products easy to use and bug free. However, if you still encounter problems, please feel free to contact us by post, phone, fax or email. We apologize for the inconvenience.

Before sending us email, please check the FAQ pages of the related product, maybe your answer was there already.

  • The installed version and name of our products.
  • The installed type and version of your operation system.
  • The installed version of .NET Framework.
  • The details of the problem you encountered. And if it is possible, please inform us how to reproduce it.
  • If you provide all the information we have just asked you for, our technical support staff will deal with your problem with priority.